Wednesday, 18 May 2011 10:09

A Tale of Two Phone Calls

Recently my family decided to start a garden in our backyard with some friends of ours. Last fall we sat down and collectively decided what and how much we wanted to grow. Then, each family went on-line and researched the best places to buy the vegetables that we were interested […]

Wednesday, 20 April 2011 10:10

Be Wrong to Be Right

Wrong is in vogue. A song by Depeche Mode is named “Wrong.” Seth Godin blogged about failure: Schultz presented at a TED Conference about the importance of being wrong. Kathryn said being wrong is the source of our creativity. In the Optimize Phase of LEO, we try to be wrong. […]

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Wednesday, 13 April 2011 10:11

Wishing we could ‘Enrich’ political campaigns

A few weeks ago Obama began his bid for re-election in 2012. Don’t worry; this won’t turn into a political blog… But when I heard this, it got me thinking. I was reminded of the last elections in 2010. I remember telling my wife during campaign/election season that it was […]

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Wednesday, 6 April 2011 10:12

Service Quality

Seth Godin hits the nail on the head. But great service designs require more than designers signing their work. Great service designs require a process. Listen – Observe and understand the customer. Take the time to really understand what the customer wants. Understand the why behind the what. Stop […]

Sunday, 13 March 2011 10:18

The Power of LEO: Optimize Designs for Long Term Growth

I am often amazed at how easily designers can brush off the fact that their designs are not truly optimized. Dr. Genichi Taguchi’s definition of optimization is: “the state of performance where the technology, product, or process is minimally sensitive to factors causing variability (either in the manufacturing environment or […]

Friday, 11 March 2011 10:19

Quality is More than Quality

Quality is a lousy word. It’s hard to define. Quality sounds a little boring. But Quality, we often hear, is King. Seth Godin talks about quality in his new book “Poke the Box.” On page 20: “Just about everything on offer – from a car to an iPad to an […]

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Monday, 28 February 2011 10:25

Scenerios : Complimenting What You’ve Heard

Developing a product that will stand out in the market place is a difficult task.  That task is a little easier when the market place is still developing; as is the case in the tablet market today.  With relatively few offerings to choose from, it shouldn’t be too difficult to […]

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Thursday, 24 February 2011 10:25

It’s Easy

I thought it would be easy. Transformation of the manufacturing company I worked for seemed simple. I toured and learned from companies in the Toyota Supply base around Nagoya, Japan. It was 1986. The US manufactured goods for both the US domestic and the world markets. The methods I saw […]

Wednesday, 16 February 2011 10:32

Talk Quality

Welcome to our first post on the power of LEO blog! This post is the first step toward increasing the awareness of quality in our daily lives. The awareness of quality is noticing the negative effects of poor quality on our lives. The term “quality” is holistic. “Quality” applies to […]