Tuesday, 17 September 2013 9:33

Robust Engineering / Taguchi Method

Robust Engineering / Taguchi Method Robust Engineering allows for the Voice of the Customer to be translated into engineering requirements that optimize the functionality of the product or process and make it robust to common failure events/modes. Traditional engineering focuses on solving problems, failure analysis, and use of a repetitive […]

Monday, 4 June 2012 9:45

ASI Mourns the Loss of Dr. Genichi Taguchi

Dr. Genichi Taguchi – January 1, 1924 – June 2, 2012 It is with great sorrow that ASI Consulting Group, LLC announces the death of one of its founding fathers, Dr. Genichi Taguchi. Taguchi passed away in his native Japan on Sunday, June 2, 2012. “He was a great man, […]

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Monday, 19 December 2011 9:50

Case Study Robust Engineering: Robust Engineering Saves Millions For Tier 1 Automotive Supplier

Robust Engineering saves millions for Tier 1 automotive supplier Practice / Industry: Automotive Challenge:A multi-billion dollar Tier 1 automotive supplier was struggling with poor product quality and reliability. Automotive OEM customers were not confident that the supplier could meet their stringent quality requirements. The company recognized that poor quality – […]

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Friday, 16 December 2011 9:53

What is LEO?

It’s not just the processes or methodologies that a company works with that can make them more or less successful. What is the reason that some succeed and some don’t when implementing the same initiatives and methodologies (i.e. Six Sigma, DFSS, Lean, etc.)? There are always plenty of variables, but one of the […]

Friday, 14 October 2011 9:54

“The Power of LEO” debuts to rave reviews

The Power of LEOby award winning author and global authority on quality, Subir Chowdhury, has debuted to rave reviews! The Power of LEOis the long awaited follow-up book to best seller The Ice Cream Maker,  which introduced the world to the concepts of LEO – Listen-Enrich-Optimize. While theThe Ice Cream Makerprovided […]

Wednesday, 7 September 2011 9:56

The State of Healthcare

Low and behold, I finally got the urge to write a blog about the State of Healthcare in the U.S.   I feel so compelled about this topic that I decided to share my thoughts about LEO and Healthcare. As we all have seen in the last few years, healthcare continues […]

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Friday, 12 August 2011 9:57

Great Customer Service

A couple months ago I wrote a blog about two distinctly different responses from one company’s customer service department (A Tale of Two Phone Calls). The problem I was discussing was that the level of customer service that a person receives from this company was very dependent on which customer […]

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Friday, 29 July 2011 10:03

Learning to “See”

A friend of mine told me a story the other day that got me thinking about people’s inability to “see” waste.  The story goes like this… My friend currently owns two houses; one he lives in and one he leases out through a property management company (we’ll call Company X).  […]