This e-learning course is offered in five separate, self-paced e-Learning modules that span approximately 2-hours of total on-line training time.
It’s interactive and learner friendly. Each module is highly interactive involving the learner in scenarios and application exercises designed to be completed both on-line, within each module, as well as off-line at the learner’s convenience. In addition, the entire course uses text, graphics, and videos driven by an interactive narrator, making it as user friendly as possible. Each “Quality is Everyone’s Business” module follows the Quality story through the eyes of the management, staff and customers of “Lucille’s Bakery” as they find ways to identify and solve problems, as well as understand and deal with quality and customer satisfaction issues with their “premier” products until they realize Quality belongs to everyone. Each course module provides the learner with fun, informative and practical experiences, allowing them to apply their newly learned skills and knowledge back on the job to have “real” impact on their organizations. In the end, everyone taking this course will clearly know why “Quality is Everyone’s Business.”