QIEB Course Outline

Module 1: Introduction and Quality Mindset

• Is That What You Call Quality?
• Lucy’s Team and the Quality Mindset
• The Principles of the Quality Mindset
• What Does Quality Mean to You?
• Summary and Check on Learning

Module 2: Listen

• If Quality is My Business What Do I Do Now?
• What the Team Learned
• Listening and the Quality Mindset
• What the Team did Next
• Field Trips — “Listening in Action”
• What did “You” Hear?
• Team Meeting—The Team Reflects
• The Power of Listening
• Summary and Check on Learning

Module 3: Enrich

• Solving Problems—Exploring and Discovering
• How do you Figure out the Best Solution?
• Enriching — Real Life Experiences
• Creating an Environment for Enriching
• Have they Found the Solution?
• The Search is on for the Best Solution
• Putting Ideas to the Test
• Enriching to Determine the Best Solution
• Summary and Check on Learning

Module 4: Optimize

• Optimizing by Improving and Perfecting
• Aiming at Perfection
• Seeking Everyday Perfection
• Settling for Less than Perfect?
• Striving for Perfection
• Making a “Better” Cupcake
• Optimizing as a Mindset
• The Endgame
• Summary and Check on Learning

Module 5: Making Quality Your Business

• Making Quality “Your” Business
• It’s up to You!
• What Do you Do Now?
• Conclusion and Check on Learning