QIEB Course Outline

Module 1: Introduction and Quality Mindset

  • Is That What You Call Quality?
  • Lucy’s Team and the Quality Mindset
  • The Principles of the Quality Mindset
  • What Does Quality Mean to You?
  • Summary and Check on Learning


Module 2: Listen

  • If Quality is My Business What Do I Do Now?
  • What the Team Learned
  • Listening and the Quality Mindset
  • What the Team did Next
  • Field Trips — “Listening in Action”
  • What did “You” Hear?
  • Team Meeting—The Team Reflects
  • The Power of Listening
  • Summary and Check on Learning


Module 3: Enrich

  • Solving Problems—Exploring and Discovering
  • How do you Figure out the Best Solution?
  • Enriching — Real Life Experiences
  • Creating an Environment for Enriching
  • Have they Found the Solution?
  • The Search is on for the Best Solution
  • Putting Ideas to the Test
  • Enriching to Determine the Best Solution
  • Summary and Check on Learning


Module 4: Optimize

  • Optimizing by Improving and Perfecting
  • Aiming at Perfection
  • Seeking Everyday Perfection
  • Settling for Less than Perfect?
  • Striving for Perfection
  • Making a “Better” Cupcake
  • Optimizing as a Mindset
  • The Endgame
  • Summary and Check on Learning


Module 5: Making Quality Your Business

  • Making Quality “Your” Business
  • It’s up to You!
  • What Do you Do Now?
  • Conclusion and Check on Learning